If you have been contacted by us but you are not sure what to do, we would encourage you to give us a call on 03331 110 800.
Our advisors can discuss your situation and work out a plan to bring your account under control. If you have multiple debts and are experiencing financial difficulties, you can contact the following non-profit making organisations for free, confidential and impartial advice:
If you live in England, Wales or Scotland phone 0808 808 4000 for debt advice and information, or visit: www.nationaldebtline.co.uk
StepChange Debt Charity
For debt advice throughout the UK – including Northern Ireland, phone 0800 138 1111 or visit: www.stepchange.org
For advice and information on debt and other topics, visit your nearest Citizens Advice Bureau. Click here to find your local CAB. If you would like further independent information about dealing with debt problems, you may find this Directgov - Dealing with debt problems guide helpful.
Debt Collection - Your Rights and Options Explained
The Credit Services Association provides information for consumers that explains the debt collection process to help you to understand your rights and the options available, particularly if you need to make a complaint or are looking for some help.Click here to find useful information and documents that explain the debt collection process.
Has Your Debt Management Plan Stopped?
Recent changes to the regulation of financial services businesses has meant that some debt management providers may have ceased to operate and the debt management programs they provide for their clients may have stopped. If your debt management provider is one of the affected businesses, they should have contacted you to make alternative arrangements on your behalf. However, if you are affected by this change and are not sure what to do, you may find the this information from the Money Advice Service helpful: What to do now your debt management plan has stopped
IMPORTANT - If you seek help from an independent source, please do tell us that you are doing this and who you are dealing with so that we can make a note and place your account on hold to allow you time to sort things out.Click Here For more information about StepChange Debt Charity's 5-step plan to a debt-free future